FAQ COVID 19 DELAYS

Due to additional precautions being taken at our fulfillment center, orders placed with Standard Shipping may take longer than usual to arrive. If you place an order, we will keep you updated about when your order will arrive and you can cancel your order at any point in time by contacting our Customer Happiness Team here. We will email all customers when operations are back to normal. If you are new to Bombas but would like to know when we resume our regular shipping schedule, sign up here to get notified + 20% off your first order.

 

When will I receive my order?

Orders placed with 2-Day or Overnight Shipping should not experience delays. For Standard Shipping, while we do not have exact timing for delays at this time, we are monitoring the status closely and will keep you posted about when your order will arrive. If you have further questions, or if you would like to cancel your order, please  reach out to our Customer Happiness Team here.

 

How will I know when you're no longer experiencing delays?

We will email all customers when operations are back to normal. If you're new to Bombas, you can sign up here to be notified and get 20% off your first order.

 

Will I still be charged for my order before it ships?

You will be charged at the time you place an order. If at any point in time you would like to cancel your order, reach out to our Customer Happiness Team here and they will promptly take care of your request.

What about the order I already placed?

If your order has been impacted by our fulfillment center delays we will email you directly. If you do not hear from us and have received a shipping confirmation email your order should be fulfilled as expected. If you would like to cancel your order at any time, please reach out to our Customer Happiness Team here.

Can I cancel my order?

Yes, we stand by our 100% Happiness Guarantee at all times. To cancel your order and request a refund at any time, please reach out to our Customer Happiness Team here.

How can I return items? 

Please reach out to our Customer Happiness Team here to help process any returns, exchanges, or refunds.

When will normal business resume? 

We are monitoring the situation closely and will resume normal business as soon as possible. We will email all existing customers when operations are back to normal. If you're new to Bombas, you can sign up here to be notified and get 20% off your first order.

Are you still donating products at this time?

Yes, our one purchased = one donated policy still stands, and will stand always and forever. While our donation orders are experiencing delays at this time, we are working closely with our 3,000+ Giving Partners across the country to continue to provide support and comfort in many ways. If you’re interested in helping out in your community, learn more here.

Shopping Cart

icon close large

You are 50 away from free shipping in the U.S.

icon truck

Score. Your order qualifies for free US shipping. icon truck

Product Price Quantity Total

Your cart is empty.

Shop Women Shop Men Shop Kids

Enable cookies to use the shopping cart