I really need to speak with someone. Is there someone who will listen?
Meet the Bombas Customer Happiness Team. This elite group of highly trained specialists have dedicated their lives to the ancient arts of clientele coddling, purchaser pampering, and shopper satisfaction...ing.
Give us a call toll-free 1-800-314-0980 (yes, we have real people waiting to speak with you), or write us a note (you guessed it, we have real people responding to emails as well), by clicking here.
Hours of Operation (EST):
Monday - Friday, 9 a.m. - 7 p.m. ET,
Weekends 10 a.m. - 5 p.m. ET
Do the charities get the same socks that we do?
And then some! We’ve been working in partnership with our charity partners to create a sock specifically engineered to meet the needs of people on the street (increased durability, antimicrobial yarns, darker colors for less visible wear). Our charity recipients will enjoy all the great comfort and technology improvements found in our consumer socks in addition to those tailored featured.
We know what it feels like to put on a fresh pair of Bombas, so we felt it was important for everyone to be able to experience that feeling.
What sizes do they come in? How do I know my size?
Large - Good for US Shoe Sizes 9.5 - 13
Medium - Good for US Shoe Sizes 6 - 9
It is important to note that while Bombas are produced for these standard size ranges, Bombas have more stretch and recoil than your traditional pair of socks. As such, we have had athletes with shoes sizes up to a 15 wear Bombas comfortably with no compromise in performance or durability.
Medium - Good for US Shoe Sizes 8 - 11.5
Small - Good for US Shoe Sizes 4 - 7.5
Pro Tip: If you’re on the cusp we find women with shoe size 7.5 prefer size small ankle socks and size medium calf socks.
Small - Good for US Shoe Sizes 12 - 4.5 Youth
X-Small - Good for US Shoe Sizes 8 - 11.5 Toddler
How long will it take to get my Bombas?
Domestic U.S. Orders:
Orders with standard shipping will arrive approximately 5-7 business days after you place your order. Priority orders will arrive approximately 2-3 business days after you place your order. We also offer FedEx over night, which will arrive 1 business day from the business day after you place your order.
Orders are delivered via FedEx International Economy. Ship times will vary depending on your country.
How do I track my order?1. Log in at bombas.com.
2. Click on “My Account” in the upper right corner of screen.
3. Find your order under “Recent Orders”.
4. Click “View Order”.
5. Click the blue “Track Order” button located under the billing address.
6. You’ll be directed to a new page with your shipment and tracking info.
7. All done.
Can I change or cancel my order?
You sure can. If you want to cancel your order within two hours of purchase, log on to your bombas.com account and follow the steps to cancel it there. Anytime after that, including after you receive your socks, please reach out to us at firstname.lastname@example.org and we’ll gladly assist in an exchange or refund.
What if I don’t like them? What is your return policy?
Unlikely, but stranger things have happened. We stand by our product 100%. We offer free exchanges and returns. Just reach out to us by emailing email@example.com, through our Contact Us or give us a call at 1-800-314-0980 and we’ll arrange for an exchange or full return.
If you’ve worn your Bombas, our only request is that you wash them prior to sending them back. We want to make sure you’re happy but don't want to handle your funked up Bombas in the process. And so you don't feel bad, your Bombas will be donated to someone in need.
What’s this whole bee better thing?
The name Bombas comes from the Latin word for bumblebee. Bees live in a hive and work together to make their world a better place. They’re small, but have a big effect on things.
When we say Bee Better, we mean it as a mantra, a way of approaching every day. It’s stitched into the inside of every pair of Bombas for a reason. It’s a reminder to push yourself harder to be better at your athletic pursuits. A reminder that these socks are engineered and designed with thought to better. A reminder that you helped someone in need with your purchase. And a reminder that we’re all connected and little improvements can add up to make a big difference.
What materials do you use in Bombas socks?
Our magical recipes are as follows:
69% Extra Long Staple Cotton
63% Extra Long Staple Cotton
78% Merino Wool
How do I wash these puppies?
Bombas are designed to shrink in the first washing and fit perfectly forever after that. We wanted to make sure we created a sock that you could wear every day without worrying about any special washing instructions. Bombas will hold up to the high heat of any dryer and come out perfectly every time.
But to ensure that they have a long and happy life we suggest machine washing them in cold water, with like colors, and tumble dry on low. If you're using bleach make sure that it’s non-chlorine.
I want to give Bombas to everyone I know. And I want a big discount. What do you say?
You got it. Our bulk gifting program allows you to buy more and save more. Whether you’re buying Bombas for your family or your company softball team, if you purchase more than 25 pairs (not including packs), you’re eligible for discounts starting at 30% off. And remember, we’ll donate a pair of Bombas to someone in need for every pair you purchase.
Do you have a referral program or bonus?
Why yes, yes we do. We want you to spread the love. Our referral program offers you the chance to bestow sock-based glory upon everyone you know, and reap a delightful reward in return.
Here’s how it works:1. Refer your friend at bombas.com/sharing.
2. Your friend gets 25% off their first order.
3. When your friend places that first order, you get a code for a free pair.
4. Repeat again as many times as you like. Rack up free pairs of Bombas.
What Makes Bombas Different? - Sock Tech
Everything. In fact, we’ll show you...
How do I redeem my gift card or use my coupon code?
1. Log in to your Bombas account.
2. Start the checkout process.
3. You’ll see your order summary on the righthand side of the screen.
4. Underneath “SUBTOTAL” there’s a box to enter your coupon code or gift card code.
5. Once entered, click “apply” and the discount will be taken off of your order.
How do I use my store credit?1. Log in to your Bombas account.
2. Store credit can be applied during the checkout process at “Step 4. PAYMENT METHOD.”
3. When asked for payment information, underneath you will see a checkbox and the text “USE STORE CREDIT ($X AMOUNT AVAILABLE)”. Simply check this box and you’re good to go.
4. If any further payment outside of you store credit is due, you can either enter your credit card info or pay through PayPal.
Can I wear my Bombas outside the gym?
You can wear them wherever you like. While Bombas were engineered for the athlete, we also wanted to make sure they performed better in the looks department. It was important for us to create a design that didn’t scream “athletic sock.” As such, Bombas are equally at home with a pair of jeans, a button down, and Red Wings as they are with shorts, a t-shirt and some Nike AirMax 95’s. We’ve even worn the black ones with a tux before. The black and heather grey base colors are neutral enough to go with any color fabric and any shoe. The neon accents are subtle enough to provide enough contrast to get noticed, but not too much to stand out.
What do I do if I don’t want to take them off because they’re so comfortable?
Don’t panic, you're not alone and no one will judge you. The only answer to your question is make sure to have enough Bombas on hand to always be able to freshen up your feet. We recommend at least one pair a day, plus an additional pair for every time you exercise throughout the week.
What do I do if throngs of people follow me and try to steal my socks?
Not surprising. We’ve seen it happen. Your significant other will steal your Bombas. Your kids will actually do the laundry for the opportunity to hoard away your Bombas. Regardless of color, style, gender, or size, your Bombas will go missing if you’re not careful.
The only solution here is to make sure these people have their own. Bombas are inexpensive and special enough to make for pretty excellent gifts. Remember, they’re cheaper and last a whole lot longer than flowers. And hey, you’ll be helping someone less fortunate in the process, so win/win all around.
Will the founder of Bombas really get a Bombas tattoo when you donate your 1,000,000th pair of socks?
David has zero tattoos. He’s never really thought about getting one. But he has given his word that he will get a Bombas tattoo when we’re able to donate our 1,000,000th pair of socks. His mother is not happy about this. We like David’s mother, but a promise is a promise. If you purchase, and encourage your friends to purchase, the ink will flow freely. And permanently. And Randy promises to be there, video camera in hand, laughing hysterically. Pictures will be posted on the homepage as proof...
I have a blog. Can you send me socks to review?
Hello blog person of the internet. Please visit our Blogger Request Form to provide us with some details about you and your blog. While we may not be able to work with everyone, we’d love to hear from you and explore if there’s a great fit between your blog and our brand.