Customer Happiness Associate

About Bombas

Bombas is a fast growing, energetic sock start-up, featuring athletic-leisure socks engineered and designed to look better, feel better and perform better, with a mission to help those in need. Socks are the number one most requested clothing item at homeless shelters, so for every pair we sell, we donate a pair to someone in need.

We are looking for an organized, energetic, on-top-of-it, go-getter to join our incredible Happiness Team. You will be the maître d for Bombas, the front-of-house when it comes to communicating with customers about our brand, mission and product. You will be a trustworthy point of contact for our customers and the ultimate advocate for their best interests. The ideal candidate will be detail-oriented, kind, personable, patient and eager to learn. We are a small but mighty team, and are looking for great collaborators and trustworthy partners.

What you'll be responsible for:

  • Delivering an awesome customer experience through Bombas’ communication channels
  • Thinking creatively about ways in which we can engage and optimize each customer’s experience and communicating these ideas to our Vice President of Happiness
  • Seamlessly securing and processing sales orders through the back-end
  • Creating innovative moments of surprise and delight for our customers
  • Forging, growing and maintaining customer relationships
  • Pulling together customer data and feedback through reports and analysis
  • Relaying customer’s experiences and feedback to the rest of the team and other departments
  • Being the ultimate problem solver, always thinking creatively and leaving the customer smiling
  • Becoming a true brand ambassador and radiating our culture and mission of Bee Better

What you'll love about us:

  • We are a team of smart, interesting, diverse, funny, and loving people
  • We offer competitive compensation, 100% paid health benefits, 401k, snacks, socks and a fun, relaxed office environment
  • Since we started 3 years ago, no one has quit and no one has been fired
  • We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously
  • We value fun which is why we host team lunches in office, host offsite team outings, and host an annual company retreat
  • We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly
  • We believe success comes from the collective effort of all, which is why all team members receive equity in the business
  • We have no limit on vacation, work from home or sick days because we understand the value of relaxation, spending time with friends and family, and seeing the world
  • We believe a healthy body equals a healthy mind, so we offer $100 monthly health and wellness reimbursement
  • We have three dogs in the office and we welcome more (unless you have a fear of dogs, in which case you’ll hate it here)

What we’ll love about you:

  • You’re a team player who is willing and happy to help
  • You believe in our mission and understand the importance of giving-back
  • You’re positive, generally happy, and a joy to be around
  • You are inquisitive, love to learn, embrace failure, and never give up
  • You thrive in a fast-paced, collaborative environment
  • You’re fun, interesting and weird…in a good way!

Requirements:

  • Unparalleled written and verbal communication
  • Ability to adhere to and enforce project timelines and scheduled deadlines
  • Detail-oriented with exceptional organization, task and time management
  • Self-motivated, highly flexible and proactive with a team mentality
  • Proficiency in Mac OS, Google Docs and Gmail
  • Experience in ecommerce customer service a plus
  • Bachelor’s Degree preferred, but not required
  • Overall positive attitude with a passion for learning
  • Must love dogs

What you should know to succeed:

Here at Bombas, our Happiness Guarantee is everything to us. What some people may see as only a simple question about socks, we see as an opportunity to solidify affinity to our brand. We are looking for someone to understand this and apply it to every interaction they have. The ideal candidate is someone who is excited about the opportunity to grow and develop in tandem with the team and with the company.

To Apply: 

Send cover letter & resume with ‘Customer Happiness Associate’ in subject line to

Hiring@bombas.com

GET 
20% OFF
your first purchase of 4 or more pairs